Appointments

Appointments System

The surgery operates a 10 minute appointment system and bookings can be made up to six weeks in advance or on the day. Please telephone or call in to the surgery.  

Due to the level of calls we are receiving during our busy period of 08:30 to 10:00 please avoid calling between these times if it is regarding anything other than making an on the day appointment or an emergency.

Our policy is to try and see all patients who ring for an appointment on that day or on the next available day.

Interpreter

The Neaman Practice provides sign language interpreter service as well as language line for interpreting in various languages should you require an interpreter. Please contact a member of the reception team if you require an interpreter for your appointment at the practice.

Booking Appointments Online

You will need to register for online services (book appointments, view medical record, order repeat prescriptions). Please bring a proof of ID to reception and obtain online services registration linkage details.

A proportion of total same day and pre bookable GP appointments are released online every night at 12:00 for patients to book online.

Duty Doctor

There is a duty doctor available from 08:00 – 18:30 for patients who need emergency advice where appointments are not available to book on the day. Patients are triaged with a phone call and the doctor decides if the patient needs to be seen on the day. If so, an appointment is offered with the duty doctor later on in the day.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.  If you would like to speak with one of our Practice Nurses they are available to take telephone calls between three and three thirty pm Monday to Friday.  

Telephone Advice

If you would like to speak to a doctor or a nurse regarding a query that can ONLY be dealt on phone, please ring the surgery. The receptionist will take your name, telephone number and the message you want passed on. Receptionist will enter this information on to the computer and the doctor/nurse will ring you back within 5 working days. If you need to speak to the doctor urgently please tell the receptionist and he/she will put you on the Duty Doctor's telephone list for a call back on the day.

Doctors Attendance

The following table shows the days of the week and the sessions attended for each of our GP's:

Dr Chor

Monday,  Thursday & Friday

Monday, Thursday(baby clinic only) & Friday

Monday

Morning

Afternoon

Evening

Dr Ugwu

Monday, Tuesday, Thursday, Friday

Thursday & Friday

Monday

Morning

Afternoon

Evening

Dr Brownhill

Wednesday & Friday

Friday

Morning

Afternoon

 Dr Hillier

Tuesday & Wednesday

Wednesday

Morning

Afternoon

 

Dr Kostigiannou

Tuesday,  Wednesday & Thursday

Monday, Tuesday & Thursday

Monday

Morning

Afternoon

Evening

 Dr Van Mol

Tuesday,  Wednesday & Thursday

Tuesday,  Wednesday & Thursday

 

Morning

Afternoon

 

 Dr Plag

Tuesday, Wednesday & Friday 

Monday, Tuesday, Wednesday & Friday 

Morning

Afternoon

Dr Ahna Allan (Maternity cover locum for Dr Gesell)

Monday, Tuesday

Monday,Tuesday

Morning

Afternoon

 

 

Waiting Times

The Neaman Practice recognises that it is very frustrating for patients who are kept waiting beyond their appointment time.

Whilst our doctors make every effort to keep to appointment times there will always be circumstances when this is not possible.  Patient care is paramount and where necessary our patients will always be given the time they need. Good clinical care will not be compromised and will not be rushed.

Our reception staff will endeavour to keep patients informed, and where possible on arrival if a doctor is running more than 30 minutes late. 

What patients can do to help:

  • Please do not bring other family members to YOUR appointment for them to be seen. Each patient needs a separate appointment.
  • If you have a long list of things to discuss, please recognise that the appointment is only 10 minutes long and it may be necessary for the doctor to ask you to make another appointment to discuss your remaining issues or where possible please ask receptionist to book double appointment.

Hopefully by working together we can reduce the time our patients are kept waiting whilst still keeping the high quality of patient care our patients expect.  

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Pharmacy First (Minor Ailment Scheme)

Health advice without an appointment - go to your pharmacy first

Pharmacists in NHS East London and the City can give you advice on a range of minor health problems for free.  With the pharmacy first scheme, your pharmacist can treat you for minor health problems without an appointment.

Minor health problems include:

Headache

Mouth Ulcers

Bites and Stings

Cold

Indigestion

Contact Dermatitis

Sore Throat

Athletes foot

Back pain

Fever

Head lice

Cough

Hay fever

Diarrhoea

Teething

Constipation

Thrush

Sprains and strains

If you do not normally pay a prescription charge pharmacists will be able to provide you with medicines for minor conditions for free.

For more information about Pharmacy First talk to your pharmacist.

Training Practice

Occasionally junior doctors and medical students are attached to the practice to learn about general practice. You may have an appointment with one of the junior doctors, or we may ask your permission for one of the medical students be present during the consultation or for your consultation to be filmed.

This will only ever happen with your full consent.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen.

If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Monday  08:00am to 20:00

Tuesday 08:00am to 18:30

Wednesday 08:00am to 18:30

Thursday 08:00am to 18:30

Friday 08:00am to 18:30 

Saturday 08:00am to 14:00 (Hub Pre-booked appointments only)

Sunday Closed.

Telephone opening time  (Mon-Fri) - 08:30am to 18:00.

Doors are opened at 08:15am for appointments.

Practice is not open on bank holidays.

Extended Access

Evening & Weekend Appointment Available

In addition to the practice opening hours, patients in City & Hackney have access to a GP, Practice Nurse, Pharmacist and Healthcare Assistant (including blood clinics) appointments from 18:30 – 20:00 Monday to Friday and to GP appointments from 08:00 – 20:00 Saturday, Sunday and Bank Holidays as part of the Extended Hours GP Access Service.

These appointments are available at GP practices across City & Hackney.  Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed.

Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.